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Creatio Functional Consultant

Dubai, United Arab Emirates

We are looking for an experienced Creatio Functional Consultant to lead the functional design and implementation of Creatio solutions. The successful candidate will work closely with business stakeholders, project managers, and technical teams to deliver scalable, high-quality CRM and business process automation solutions. This role requires deep expertise in the Creatio platform, strong consulting skills, and the ability to lead functional workstreams across multiple projects.

Technical skills

Analytical Skills

Project Management

Communication

Detail-Oriented

Customer Service

Training and Support

Responsibilities

Business Consulting & Requirements Analysis
• Lead discovery workshops with business stakeholders to understand business objectives and processes.
• Analyze business requirements and translate them into functional solution designs.
• Provide business process optimization recommendations using Creatio's low-code/no-code capabilities.
• Conduct fit-gap analysis and recommend best-practice solutions.
• Act as a trusted advisor to clients throughout the project lifecycle.
Solution Design & Configuration
• Design and configure Creatio applications, including Sales, Service, Marketing, and Studio.
• Configure:
o Objects and sections
o Pages and forms
o Business rules
o Business processes and workflows
o Dashboards and analytics
o Security roles and permissions
o Lookup values and system settings
• Design scalable and maintainable functional solutions aligned with business requirements.
• Collaborate with technical consultants on custom development and integrations.
Project Leadership
• Lead the functional workstream for multiple implementation projects.
• Estimate effort, define scope, and support project planning.
• Review functional deliverables and ensure quality standards are met.
• Support project governance, risk management, and issue resolution.
Testing & Deployment
• Prepare Functional Design Documents (FDDs) and Solution Design Documents (SDDs).
• Define test scenarios and oversee User Acceptance Testing (UAT).
• Validate system configurations and business processes before deployment.
• Support data migration, validation, and reconciliation activities.
• Assist with production deployment and post-go-live support.
Stakeholder Management
• Build strong relationships with clients and key stakeholders.
• Present solution demonstrations and project updates.
• Facilitate decision-making sessions and requirement reviews.
• Manage client expectations and ensure high customer satisfaction.
Continuous Improvement
• Stay current with new Creatio releases, features, and platform capabilities.
• Recommend process improvements and platform enhancements.
• Contribute to internal best practices, reusable assets, and knowledge sharing.

Must Have

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
4–6+ years of CRM consulting or business systems implementation experience.
3+ years of hands-on experience with the Creatio platform.
Proven experience delivering end-to-end Creatio implementation projects.
Strong understanding of CRM processes across Sales, Service, and Marketing.
Experience leading client workshops and gathering business requirements.
Strong business process modeling and BPM experience.
Experience working in Agile and Scrum environments.

Nice to have

Creatio Business Analyst or Functional Consultant Certification.
Experience with Creatio Freedom UI.
Experience with enterprise CRM implementations.
Knowledge of SQL for reporting and data validation.
Understanding of REST APIs and system integrations.
Experience integrating Creatio with ERP, Microsoft 365, Power BI, or third-party applications.
Experience in digital transformation initiatives.
Preferred Industry Experience
Experience in one or more of the following industries is an advantage:
• Banking & Financial Services
• Insurance
• Telecommunications
• Healthcare
• Government & Public Sector
• Manufacturing
• Retail & E-commerce
• Professional Services

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